By accessing or using Pottery Jack’s website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, please do not use our website or services.
1. General Terms
- These Terms and Conditions govern your use of Pottery Jack’s website, services, and products.
- We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. By continuing to use our services, you accept any modifications made.
2. Orders and Payment
- All orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.
- Prices and availability of products are subject to change without notice.
- Payments for orders are processed through secure third-party payment processors. We accept all major credit cards and other payment methods listed on our site.
3. Shipping and Delivery
- We strive to ensure that all orders are processed and shipped in a timely manner. Shipping costs will be calculated at checkout based on the shipping method and destination.
- Delivery times may vary depending on location and postal service conditions.
- Pottery Jack is not responsible for any delays caused by postal services or events beyond our control (e.g., weather conditions, customs delays).
4. Damaged or Broken Items During Shipping
- We take great care in packaging your items to ensure they arrive safely. However, in the event that your item arrives damaged or broken due to shipping, we offer a refund or replacement.
- To be eligible for a refund or replacement, you must contact us within 7 days of receiving the damaged goods.
- You will be required to provide photographic evidence of the damaged item and its packaging.
- Once the damage has been confirmed, we will process a refund or send a replacement item at no additional charge. Refunds will be issued to the original payment method used for the order.
- If a replacement is not available, we will notify you and issue a full refund.
- Note: Damages caused by misuse or mishandling after the item has been delivered are not eligible for refunds or replacements.
5. Returns and Exchanges
- If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund or exchange, provided the item is unused, in its original condition, and in the original packaging.
- You will be responsible for the cost of return shipping unless the item is faulty or damaged during shipping.
- Custom or personalized items are not eligible for return or exchange unless they are faulty.
6. Product Information and Availability
- We make every effort to accurately represent our products through descriptions, photos, and other content on our website. However, due to variations in lighting, display settings, and other factors, the colors and appearance of products may differ slightly from the actual product.
- Pottery Jack does not guarantee that all products listed will be available at the time of your order. If a product is out of stock, we will notify you and either offer a backorder option or issue a refund.
7. Intellectual Property
- All content on Pottery Jack’s website, including text, images, graphics, logos, and designs, is protected by copyright laws and is the intellectual property of Pottery Jack or its content providers.
- You may not use, reproduce, or distribute any content from this website without the express written permission of Pottery Jack.
8. Limitation of Liability
- Pottery Jack is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or services.
- Our liability is limited to the value of the product purchased or the cost of the service provided, whichever is applicable.
9. Privacy
- By using our website and services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from or related to these Terms and Conditions will be resolved in the competent courts of [Your Location].
11. Contact InformationIf you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Pottery Jack
Email: info@potteryjack.com